Privacy Policy: Your Booking Data and Cookies

Who we are and what this covers

Airport Transfer UAE is a Dubai-based airport transfer and chauffeur service working across Dubai, Abu Dhabi, Sharjah, Ras Al Khaimah and Fujairah. This policy covers airporttransferuae.com and the bookings you make with us by WhatsApp or phone on +971 58 181 0789.

It’s short because we collect little: there’s no account, login or payment form on this site.

What personal data we receive

Almost everything we know about you comes from what you send us on WhatsApp or tell us on the phone. To quote and run a transfer we usually need:

your name and phone number, plus whatever your WhatsApp profile shows, such as your profile name
pickup and drop-off addresses, with the date and time
your flight number, so we can track the landing
the number of passengers and bags, and details such as a child’s age when you ask for a child seat
anything else you choose to add, like the name a hotel booking is under or a note for the driver

Please don’t send passport copies, card numbers or documents we haven’t asked for. We don’t need them to drive you to your hotel.

The quote form opens WhatsApp

The quote form on our pages and on the booking page doesn’t send anything to a server of ours, and we don’t store what you type into it. When you press “Send on WhatsApp”, your browser builds a message from the fields you filled in and opens WhatsApp with it ready to go. Nothing reaches us until you press send inside WhatsApp.

From that point the message travels through WhatsApp, a service run by Meta. WhatsApp’s own terms and privacy policy govern how it handles your messages, and we have no control over that.

How we use your details

We use your booking details to give you a fixed fare, assign the car, track your flight, send the driver to the right door at the right time and reach you on the day if something changes. We also keep a record of each trip for our accounts and to answer any question about a fare later.

We don’t sell or rent your personal data to anyone.

Your assigned driver gets what the job needs: your name for the name board, your phone number, the flight number and the pickup and drop-off details. Nothing more.

We may also disclose data when UAE law requires it, for example in reply to a lawful request from the police or another authority. Google receives analytics data from the site (see below), and Meta carries WhatsApp messages.

Google Analytics 4 and cookies

This site uses Google Analytics 4 to understand how people use it: which pages they visit, approximate location, device and browser, how they found us, and when someone taps a call or WhatsApp button or sends the quote form. For the form, Analytics records the trip type, vehicle choice and passenger count you picked. It does not receive your name, phone number, addresses or flight number.

GA4 sets two first-party cookies, _ga and _ga_<container-id>, which Google says last two years by default. Google also states that GA4 does not log or store IP addresses.

To opt out, install the Google Analytics Opt-out Browser Add-on, which works in Chrome, Safari, Firefox and Microsoft Edge. You can also block or clear cookies in your browser settings. The site and the WhatsApp buttons work fine without them.

The service that hosts this site may also keep standard technical logs, such as IP address and the page requested, for security.

How long we keep booking messages

We keep booking messages and trip records for as long as we need them to provide the service and to meet our legal and accounting obligations. After that we delete them. Your own copy of the chat stays on your phone, under your control.

Your rights under UAE law

The UAE’s federal data protection law is Federal Decree Law No. 45 of 2021 Regarding the Protection of Personal Data, in force since 2 January 2022 (official summary on u.ae). Under it you can ask us to correct inaccurate personal data, and to restrict or stop processing it.

We’ll also tell you what we hold about you, and delete it where we’re not required to keep it. Send the request on WhatsApp or call us. We may ask you to confirm a detail of the booking first, so nobody can pull your trip details by pretending to be you.

Children

We don’t knowingly collect data from children. When a parent or guardian books, a child’s name or age may be part of the passenger details, and we use it only for that trip, for example to bring the right seat.

Changes and contact

If the way we handle data changes, we’ll update this page and the date on it. Questions go to the same place as bookings, WhatsApp or a call on +971 58 181 0789, and our contact page lists both. Our booking terms cover fares, waiting time and cancellations.

Questions travellers ask

Do you store what I type into the quote form?

No. The form runs in your browser and turns your answers into a WhatsApp message. Nothing is saved on a server of ours. We only receive the details once you press send inside WhatsApp, and from then on they sit in our chat with you like any other booking message.

Will my driver see my phone number?

Yes. The driver assigned to your trip gets your name, phone number, flight number and the pickup and drop-off details, so they can hold a name board, track your landing and call you if you can't find each other at arrivals. They don't receive anything the trip doesn't need.

Can I ask you to delete my booking chat?

Yes. Message us on WhatsApp or call, and tell us which booking it is. We delete what we aren't required to keep for legal or accounting reasons and tell you what we have to retain. Deleting the chat on your own phone doesn't remove our copy, so ask us directly.

Is my personal data sent outside the UAE?

It can be. WhatsApp is run by Meta and Google Analytics by Google, and both companies process data on servers in several countries under their own policies. The trip details we pass to your driver are used here in the UAE to carry out your transfer.